Terms of Service

1. About us

fnswebmaking ("we", "us") is a web design and development studio that builds and maintains websites for small businesses. By paying for any of our services, you ("the client") agree to these terms.

2. Our services

We offer:

• Custom websites: design and development of new websites.
• Site redesigns: rebuilding or improving an existing website.
• Online stores: websites that sell products or take bookings and payments.
• Care and hosting: ongoing hosting, security updates, backups, monitoring and small content edits.

The exact scope of each project (pages, features, timeline and price) is set out in a written quote that you accept before work begins.

3. Pricing and payment

Every project has two parts:

• A flat upfront fee for design and build, paid in full before work starts.
• A monthly fee for hosting, maintenance and edits. It begins when your site launches and is billed monthly in advance.

Our standard plans start at:

We're happy to work with small budgets, so prices can be negotiated. Any price we agree with you in writing replaces the standard price for your project. Payments are processed securely by Stripe. All prices are in US dollars.

4. Refund policy

Upfront fee

• Before design work starts: full refund.
• After design work has started, but before launch: 50% refund. We'll also hand over any designs and work completed so far.
• After your site has launched: no refund.

Monthly fee

• Monthly fees are not refunded for partial months. When you cancel, your service continues until the end of the month you've already paid for.
• If you're ever charged by mistake, such as a duplicate charge or a charge after cancellation, we'll refund it in full.

How to request a refund

Email fnswebmaking@gmail.com with your name and the payment you'd like refunded. We'll reply within 3 business days. Approved refunds go back to your original payment method through Stripe, and usually appear within 5–10 business days, depending on your bank.

5. Cancellation policy

Cancelling your monthly plan

• You can cancel at any time by emailing fnswebmaking@gmail.com. There's no minimum commitment and no cancellation fee.
• Cancellation takes effect at the end of your current billing month. You won't be charged again after that.
• When your plan ends, we'll send you your site's files and help transfer your domain to you, so you can keep the site running elsewhere. Hosting, maintenance and edits from us stop at that point.

Cancelling a project before launch

You can cancel a project at any time before launch. Your refund follows the refund policy above, based on how far the work has progressed.

6. Dispute policy

If you're unhappy with our work or a charge, please contact us first at fnswebmaking@gmail.com, before filing a dispute or chargeback with your bank. Tell us what went wrong and what you'd like us to do.

• We'll respond within 3 business days.
• We'll work with you in good faith to fix the problem, whether that's revising the work, adjusting the price or issuing a refund under this policy.
• If we can't resolve it together, you can still contact your bank or card issuer.

7. Returns

We provide digital services only and don't sell physical goods, so there's nothing to return. Refunds for our services are covered in the refund policy.

8. Promotions

We aren't running any promotions or discounts right now. If we offer one in the future, its terms, including eligibility, discount amount and end date, will be stated with the offer and added here.

9. Ownership of your site

Once your upfront fee is paid in full, you own your website's design, code and content, and your domain name is registered in your name or transferred to you. We may show your site in our portfolio unless you ask us not to.

10. Your responsibilities

• Provide the content (text, photos, logos) and feedback we need, in reasonable time.
• Make sure you have the right to use any content you give us.
• Keep your payment details up to date for your monthly plan.

If a project stalls for more than 60 days while we wait on content or feedback, we may pause it until you're ready.

11. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. If a change affects your monthly plan, we'll email you at least 30 days before it takes effect.

12. Contact us

Questions about these terms, a refund, a cancellation or anything else? Email fnswebmaking@gmail.com or use the contact form on our site. We reply within one business day.